Customer Support

301-714-0110
support@viaav.com

Bill of Rights

30-DAY TOTAL SATISFACTION GUARANTEE: You may return any item purchased from Viaav, LLC for any reason within 30 days of your purchase and receive your money back with no questions asked. We ask that the product be in new condition with box and packing.

60-DAY GUARANTEED COMPETITIVE PRICES: For 60 days after purchase, Viaav, LLC will match the price of any authorized local retailer who has the item in stock at a lower price. We will also match our own price if it goes below your purchase price within 60 days.

90-DAY DEFECTIVE EXCHANGE GUARANTEE: In addition to the manufacturer’s warranty, Viaav, LLC will replace any product purchased from us, which becomes defective within 90 days of your purchase date. If a replacement is not available, Viaav, LLC will offer full store credit toward the purchase of a like product.

90-DAY SWAP POLICY: Trade up any audio, video, car stereo component for a better one within 90 days of your purchase for any reason!

1-YEAR “NO LEMON” GUARANTEE: In addition to the manufacturer’s warranty, Viaav, LLC will replace any product purchased from us, which becomes defective 3 times within the first year of ownership. If a replacement is not available, Viaav, LLC will offer full store credit toward the purchase of a like product.

1-YEAR SPEAKER TRADE-UP POLICY: You may trade in any speakers purchased from Viaav, LLC within 1 year of your purchase, and receive full credit toward the purchase of a more expensive pair of speakers. We ask that the speakers be in like new condition with box and packing.

THE FINEST QUALITY IN EVERY PRICE RANGE: You are assured of unsurpassed quality, value and performance at Viaav, LLC, regardless of your price range. We carefully select, test and evaluate all products.

PROFESSIONAL IN-HOUSE SERVICE DEPARTMENT: Viaav, LLC’s in-house service department is authorized to repair everything we carry.

INFORMATIVE PRE-PURCHASE ADVICE: Viaav, LLC’s salespeople are the best-informed audio/video professionals in the area. They will give you patient, honest advice based upon your needs. They are delighted to show you how to use your new audio/video product or system.

TOTAL AFTER PURCHASE SUPPORT!: Viaav, LLC wants you to be completely satisfied with your purchase. If you are not satisfied in every way with the products and services, which you have received from Viaav, LLC, please contact our corporate offices at (301) 714-0110, for a prompt, courteous resolution of your concerns.